Smart Denture Conversions Warranty Program
Smart Denture Conversions, LLC (SDC) provides warranties for certain SDC products. The terms and conditions of these warranties are set out in this SDC Warranty Program (the “Warranty Program”):
1. Warranties for Treatment Provider 1
1.1 Limited Warranty for Separable Fasteners
Separable Fasteners by SDC are calibrated to 2-3 pounds of pull-off force and torque of 0.5-0.7 ounce-inch. SDC guarantees to replace any Separable Fastener that does not meet these criteria. During placement of the Separable Fastener onto a multi-unit abutment, if the SDC Low Torque Driver (0.7 ounce-inch) dislodges a Separable Fastener, the Provider may return the failed, sterile Separable Fastener for a replacement free of charge.
1.2 Limited Warranty for Ti Bases
SDC Ti bases are designed to fit the most universal multi-unit geometry. This includes: Keystone, Nobel (not including Multi-Unit Abutment Plus), Neodent, BioHorizons, Straumann, Astra Multi-Base, Hiossen, Thommen, Megagen, etc. SDC guarantees the fit of the Ti base to any multi-unit that shares this common geometry. If a Ti base does not fit the multi-unit of the compatible geometries, or if the Ti base fails (e.g., fracture) during the lifespan of the provisional (no more than 6 months) the Provider may return the failed, sterile Ti base and receive a replacement Ti base free of charge.
2. Scope of warranties
Any warranty given under this Warranty Program is limited to the replacement of the failed product (including the costs for shipment of the replacement product(s) to the Treatment Provider). In particular, SDC does not compensate the Treatment Provider or the patient for any additional components, tools, treatment costs, or other costs and expenses arising out of or in connection with the replacement of the failed product.
In case one of the products that is to be replaced under the warranties set out herein is no longer commercially available, an alternative solution may be chosen.
To receive the benefits of the warranties set out in clauses 1.1 and 1.2, the Treatment Provider must:
a) Have solely used original SDC components in the patient case in which the SDC product failure occurred, including Low Torque Drivers, Separable Fasteners, Ti bases, Lab Analogs, Prosthetic Screws, Retrieval Tools, Press-on Caps, Protective Plugs, Drill kits, and Pin Vises.
b) Have performed the treatment in accordance with SDC’s prescribed procedures and instructions as published at the time of the treatment and in accordance with accepted dental practice, and, in particular, must not have used any contraindicated pick-up or denture conversion techniques.
c) At the time of submission of a Questionnaire for Complaint have all payments to SDC current.
d) Have complied with the handling and material instructions of SDC as published at the time of pick-up, contouring, and finishing.
Any non-compliance with points (a) through (d), respectively, above will make the warranties set out in this Warranty Program null and void.
SDC is not obliged to furnish any benefits under this Warranty Program with respect to any SDC product, if the failure of the product was caused by trauma or by the patient.
This Warranty Program does not apply to any products that are specially manufactured or modified at the request of the Treatment Provider.
To raise a claim under this Warranty Program, you have to send a signed, stamped and completed Questionnaire for Complaint accompanied by the sterile failed product SDC within four weeks after the product failure occurred. Prior to submitting the components used in the treatment, ensure that all products are sterilized.
5. Limitations on Warranty Program
EXCEPT FOR THE WARRANTIES DESCRIBED IN CLAUSES 1.1 AND 1.2 ABOVE, NEITHER SDC NOR ANY AFFILIATED COMPANY WHICH MANUFACTURES OR DISTRIBUTES ANY SDC COMPONENTS MAKES ANY WARRANTY WITH RESPECT TO SDC COMPONENTS, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED GUARANTEES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.
In addition, SDC and its affiliates disclaim all liability to a Treatment Provider for lost earnings, income or profits, failure of a Treatment Provider to conform to generally accepted standards of dental practices and all other direct or indirect, incidental or consequential damages resulting or arising from the design, composition, condition, use or performance of SDC components.
6. Application of warranty
The warranties given under this Warranty Program are exclusively for the benefit of eligible Treatment Providers and are not for any other person or entity, including any patient.
7. Entire agreement
Except as set forth in this Warranty Program, neither SDC nor any affiliate of SDC makes any representation, warranty, covenant or other undertaking relating to SDC products. This Warranty Program sets forth the entire understanding and supersedes all prior agreements and discussions relating to the subject matter contained herein.
For markets served by distributors, other conditions may apply. Please contact your SDC representative for information.
8. Modification or termination of Warranty Program
SDC may modify or terminate this Warranty Program at any time in whole or in part. Changes to or the termination of the Warranty Program will not affect the warranties given under this Warranty Program for products installed prior to the date of the change or termination.
1. For the purpose of this Warranty Program, “Treatment Provider” means dentists, physicians and dental technicians.
2. For the purpose of this Warranty Program, “Peer Reviewed Journal” means journals that only publish manuscripts which have passed a so-called peer review (a (normally blinded) process in which the scientific manuscript is critically assessed by other researchers who are experts in the same field).